Welcome to Prebocard.com, we are committed to providing our customers with top-notch products and exceptional customer service. We understand that sometimes, you may need to return or seek a refund for your gift card purchase. To make this process as smooth as possible, we have outlined our Refund and Returns Policy below:
1. Refund Policy
We offer refunds on gift card purchases under the following circumstances only:
a. Duplicate Orders: If you accidentally placed a duplicate order for the same gift card, please contact our customer support team immediately. We will refund the duplicate order amount to the original payment method.
b. Technical Issues: In the event of technical issues, such as system errors or glitches during the purchase process, and it results in an incorrect purchase or overcharge, please contact us promptly. We will investigate the issue and, if necessary, issue a refund.
2. Returns Policy
a. We do not accept returns for gift cards once they have been redeemed or used.
b. Replacement or Refund: Upon receiving the returned item, we will inspect it and, if the return is approved, we will either send you a replacement gift card or issue a refund, as per your preference.
3. Non-Refundable Items
Please note that certain items are non-refundable, including:
a. Gift cards that have already been redeemed.
b. Gift cards that have been partially used.
c. Any gift card purchases made beyond the specified refund period.
4. Contact Information
If you have any questions, concerns, or wish to initiate a refund or return request, please contact our customer support team:
Support@prebocard.com
Our customer support team is available during our business hours to assist you with your inquiries and requests.
5. Policy Changes
We reserve the right to update or modify our Refund and Returns Policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.
At Prebocard.com, we value your satisfaction and aim to provide a seamless shopping experience. If you have any questions or need further assistance regarding our Refund and Returns Policy, please do not hesitate to reach out to us. Thank you for choosing us for your gift card needs.